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OUR POLICIES
15 DAY MONEY BACK GUARANTEE
30 DAY EXCHANGE/CREDIT GUARANTEE
Our mission at Keys Swimwear is to offer one of the largest selections of designer
swimwear separates from the United States & Brazil. All of our swimwear is sold as
separates. You are always free to choose the size, style & color that works best for you.
Furthermore we strive to provide our customers with world class service & the most hassle
free returns in the industry.
Our customer service is committed to your complete satisfaction with your purchases. All
Easy Returns
We realize your suit may not always fit perfectly. No problem. We’re here to help!
Simply return your regular priced purchase to our office within 15 days of the day you receive
your order for exchange, credit or refund. Shipping charges are not refundable.
Returns received within 30 days of the day you receive your order may be exchanged or you
Items must be properly folded in original packaging and packed in the same box you
received your shipment in. Merchandise must be in new condition, with original tags
still attached. Protective shields must be in place on all bottoms. For health reasons,
thongs cannot be returned. Thank you for understanding.
Please note:
"Sale Items" may be returned within 15 days of your purchase for exchange or credit only.
items. Please contact us for clarification if you have a question about which category an
item is in.
All Accessories purchases are final.
International Shipments, Hawaii, Alaska, APO & FPO orders cannot be exchanged or refunded.
Tracking an order
We will notify you by e-mail once your order &/or exchange has been shipped &
you will receive a tracking number.
Damages
If for some reason your merchandise arrives damaged, please contact us immediately
to advise us of the situation. We will work with you to quickly accommodate
the return/exchange.
SHIPPING
Shipping charges will be calculated automatically at checkout. When you checkout you
will have the opportunity to review these charges before you finalize your order.
All FED-EX ground orders over $150.00 are shipped FREE.*
For FEDEX delivery a physical address is necessary NO PO BOXES.
TAXES
All orders shipped outside Arkansas are tax free. Arkansas orders will have
an 8% tax added.
Privacy Policy
You have our promise that any information you send or share with us will stay with us.
We sell swimwear, not customer information. You can be assured that your credit
card & personal information is safe, secure & protected in our hands. If you have any
questions or concerns please contact us toll free at 866-915-KEYS(5397) or via e-mail.
Security
We accept payment via Mastercard, Visa, American Express & Discover.
Keys Swimwear uses authorize.net to keep your purchase information safe & secure.
*Returns for refund reducing the total order to less than $150.00 will have the shipping charges deducted from the refunded amount.
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